Find out how to check delivery options, follow an order and get help with a delivery issue.<\/p>\n
Enter your full delivery address at checkout to see which shipping options are available for your order. Availability can depend on the destination and the items in your cart.<\/p>\n
If no option is shown, or you are using a PO box, military address or another special delivery address, contact our team<\/a> before placing your order. Do not assume an address is supported solely because its country appears in the country list.<\/p>\n Review the shipping charge and order total shown at checkout before submitting your purchase. Any available shipping promotion must be reflected in the checkout total for the order concerned.<\/p>\n For international deliveries, ask us before ordering if you need clarification about customs processing or whether import charges are included. Charges imposed by a destination authority may be separate from the amounts shown by the store.<\/p>\n Preparing an order and transporting it are separate stages. Where an estimated shipping or delivery time is provided for your purchase, refer to that information for your order.<\/p>\n If you need an item for a particular date, contact us before paying to check the available options. Do not rely on a general estimate as a guaranteed arrival date unless that guarantee is expressly stated.<\/p>\n Carrier operations, holidays and customs checks may affect transit. Your rights in relation to delayed or unshipped orders remain subject to applicable law.<\/p>\n Visit Order tracking<\/a> and enter your order number and checkout email to view the order status. Your order number can be found in your confirmation email.<\/p>\n When shipment tracking is provided, use the carrier link in the shipping confirmation for delivery updates. The store order status and the carrier status may update at different times.<\/p>\n Before placing an order, review the recipient name, street address, apartment or unit number, city, postal code and country. Contact us promptly if you notice an error after ordering.<\/p>\n An address-change request is not confirmed until support has checked what is possible for the current order stage.<\/p>\n If a parcel is delayed or marked delivered but cannot be found, check the delivery details and contact support@mason8z.com<\/a> with your order number and any tracking information.<\/p>\nShipping charges<\/h2>\n
Processing and delivery time<\/h2>\n
Track your order<\/h2>\n
Check your delivery address<\/h2>\n
Delayed, missing or damaged parcels<\/h2>\n